You have questions. We have answers.
How long do the blades last?
Blade life depends on hair type/thickness, length and how often you shave. Aveline Refill Blades should last 6-10 shaves per cartridge. We encourage you to wash your blades clean and allow them to dry by standing your Aveline up in the resting position to help them last longer. Never store the razor with the cartridge facing down or resting on a surface.
Do you ship outside the U.S.?
Yes, we also ship to Canada but it does take a little longer to get there. However, subscription products are not available to ship to Canada. Taxes and duties vary by country. You may be responsible for additional fees not included in the shipping charges. Please research the taxes, duties, and fees charged by your country before placing your order.
If you wish to make an international purchase of Aveline products other than U.S. and Canada, you may do so at HeadBlade.com. For more details, please see our Shipping Policy .
How long does it take to ship?
All orders are shipped from Oceanside, California. Orders are shipped within 2 business days after they're received. Orders are shipped Monday through Friday except for National Holidays. Our standard shipping is 2 to 7 days.
Express shipping methods such as USPS Priority & FedEx 2Day® must be placed before 12:00 pm PT in order to be shipped the same day. All other standard orders placed before 2:00 pm PT will be shipped the same business day.
Subscribing? Shipping is ALWAYS free in the U.S. Choose your frequency at checkout and receive your orders 2-7 days after purchasing!
My order is missing. What should I do?
If your order hasn't arrived within 7 days, reach out to our customer service team at firstname.lastname@example.org or call us toll free at: 1.877.427.2067.
Please note that it is your responsibility to ensure that the shipping address is listed correctly on your order. Once the order has been shipped, we cannot modify or cancel the order.
Can I change or cancel my subscription plan?
Yes. You can change your shipment date, order quantities and even cancel your subscription from your customer account.
If you would like to cancel your subscription, you must cancel before the renewal date has passed. Once the subscription order has shipped, it can no longer be canceled and must be returned for a refund. Shipping charges are non-refundable. Be sure to contact us if you have any questions!
I changed my mind. Can I cancel my order?
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. If order has already shipped, shipping cannot be refunded.
What is your return/exchange policy?
We offer a 30 day no-questions-asked satisfaction guarantee. If you are unhappy with your purchase for any reason, please contact us to arrange a return or exchange. Please note we are unable to offer return labels for returns/exchanges and cannot refund shipping charges.
For more details, please see our Return Policy.